Frequently Asked Questions
Where can I buy your products?
Our products are currently available on our website bornnerdy.com. As we ramp back up at the end of 2023, we will be adding Etsy and TikTok Shop.
We will not being offering wholesale again until 2024. Then, we will also have products in many bookstores and shops across the United States.
What if I need to ship to more than one address?
At this time, shipping to more than one address is very difficult. We prefer that you place separate orders for each address. Also, if you decide to combine orders with friends and neighbors to save on shipping costs, it is your responsibility to place the order, separate it upon arrival, and make sure each person gets the correct items.
Ooops. I ordered using the wrong shipping address. What do I do?
If we have not shipped the package yet, you can send us an email to firstname.lastname@example.org or use our Contact Us to inform us of the correct shipping address. Please be sure to include the order number with your message so that we can quickly find it. Also, be sure to update your shipping address within your customer account so that it doesn't happen again. Unfortunately, if the package has already shipped, there is not much that we can do. In this case, we recommend that you check the old address to see if the package arrives there. If the package shipped USPS, you may also want to check with the nearest post office to the shipping address. If a package is returned to us an "return to sender" or "undeliverable", we will reach out and let you know. In this case, it will be up to you to pay to have us ship the package again. If you choose not to, we will refund you the cost of the items but not the original shipping cost.
Can I cancel my order?
Yes, you can cancel your order if we have not shipped it. You can send us an email to email@example.com or use our Contact Us to request that we cancel your order. Be sure to include your order number.
Is it possible to combine discounts?
No, we can only accept one coupon code per purchase. Sometimes, we will apply a discount direct to the product itself. In this case, a coupon code can be used as well. But overall, only one coupon code will work during checkout. Free Shipping promotions are typically not a coupon code and can be combined with a coupon code.
Do you take custom orders?
Yes and No. Reach out to us. In most cases, we are able to take a custom order for scents that we have previously offered. We tend to not take custom orders during October - December.
Shipping, Returns, & ExchangesHow long does shipping take?
Orders have a processing time of 7-10 business days before they are shipped. Please note that this does not include the amount of time it takes for your order to travel to you. The travel time of your order is determined by which shipping service you choose during checkout.
How do you determine shipping cost for U.S. orders?
Shipping cost is based on a combination of total order weight and shipping address. Domestic orders over 13oz ship USPS Priority Mail, which is 1-3 days. Domestic orders 13oz and under ship USPS First Class Mail and tend to take a little longer. You also have the option of choosing UPS as your shipping service.
Do you ship internationally?
International shipping is available and usually takes between 1-3 weeks. In some cases, there may be customs fees that will be the responsibility of the buyer. We know that international shipping can be rather expensive, so we appreciate that some of you are willing to pay this to receive our products. Thank you.
What if my package is lost, stolen, or damaged?
If you receive items broken or damaged, please send us 1-2 photos as well as your order number to firstname.lastname@example.org. We will send you a replacement. We require the photo so that we can file an insurance claim with USPS. If your package is lost, you will need to file a missing mail claim with the USPS. Please remember that once we turn a package over the the USPS, it becomes their responsibility. If your package is showing as delivered but you have not received it, our first recommendation is to check all porches, doors, etc where the package may have been left. Then, check with neighbors. Lastly, check with your nearest post office. Sometimes, they will put packages in post office boxes or lockers.
How can I track my package?
We will send a shipping notification with tracking when your package is about to ship. You will be able to use this tracking information to know when your package has shipped, when it's out for delivery, and when it has been delivered. During checkout, you also have the option to sign up for text message updates.
What if I don't like the scent?
Please respect that Born Nerdy scents are not your traditional scents. We have used our own interpretations of specific fragrances, how those fragrances blend together, and how we have associated them to the things that inspired them. If you are unsure about a scent, we recommend trying our smaller candle sizes in order to sample scents before purchasing the larger sized candles. We will accept returns and exchanges on unused, unlit candles; however, the buyer will be responsible for any shipping costs. Please contact us within 15 days for a return. The item must be shipped back to us within 30 days.
What if I received the wrong item(s) or something is broken?
If we have made an error, we will provide you with a refund or exchange and cover the cost of shipping. If you receive items broken or damaged, please send us 1-2 photos as well as your order number to email@example.com. We will send you a replacement. We require the photo so that we can file an insurance claim with USPS.
Our Soy Candle Products
Are your candles vegan and/or eco-friendly?
Yes! We make our candles with the environment in mind and do not include any animal products. We use soy wax made from soy beans that are sourced from the U.S. We also use a cotton, lead-free wick. We also have chosen to not include dyes in our products. Our goal is to provide a healthy, clean-burning candle and choosing sustainable materials and production methods help us ensure we do so. We strongly encourage you to re-purpose your packaging and glass. Our glass is screen-printed and dishwasher safe. Use soap and warm water to completely wash your finished candle and re-purpose it as a drinking glass or many other things.
How do you create the fragrances for your candles?
Our candles are made using fragrance oils specifically designed for candles. We choose fragrance oils that are safe to burn, contain no phthalates, and have the best scent strength possible. These fragrances are created by infusing natural essential oils. We then combine these fragrance oils together using our own custom recipes to get the scent combinations that we offer.
What are the "wet spots" on the side of a candle?
The wet spots that you see are not really wet spots. The spots are caused by shrinkage and air bubbles that occur as the wax is cooling inside the jar. It happens frequently during extreme temperature changes during shipping. Part of the wax pulls away from the glass and sticks to the container giving it this particular look. This is common even in expensive candle lines. It in no way affects the burn-ability of the candle. Sometimes, these spots disappear as the candle is warmer while being burned, if placed in a warm room, or sat on a candle warmer.
Why does my candle have "frosting" on the top?
If you've ever seen a white-ish color coating on chocolate, then you have a good idea of what frosting looks like in soy wax. It is a natural byproduct of a natural wax and in no way affects the burn-ability or fragrance of a candle. It is caused by tiny crystal growth that forms on the top and sides of the wax. We try our best to pour at the appropriate temperatures and using the correct methods to prevent this, but sometimes "frosting" is inevitable.
How long will the candle last?
The better you take care of your candle, the longer is will last! Candles can last 5-7 hours per ounce. Soy candle wax has what’s called a memory. That means that when you burn a soy candle and then extinguish it, the next time you burn it, the soy candle wax will melt across as far as it did the first time. This is why it is so important to allow soy candles to burn all the way across to the edge of the container the first time you burn it before putting it out. This ensures that your soy candle does not “tunnel”as it burns, leaving wax along the sides of the container. A good rule of thumb is to burn your candle 1hr for every inch wide that the candle is. So if you have a 3inch wide soy candle, you may need to burn it for at least 3 hours for a good melt pool. Keeping your wick trimmed to about 1/4in. will also keep your soy candles from smoking, causing soot, and burning too hot. Once you have a good melt pool, it's no longer necessary to keep the candle lit. We recommend that you only burn your candle each time long enough to get a good melt pool. The melted wax will continue to add fragrance to the air.
Home Essentials & RefillsHow do online refills work?
Shop our all natural home essential refill items by choosing either a pre-filled container or a refill pouch. Containers are offered in a variety of sizes so you have room to choose a size that fits your needs. Refill pouches include a pre-paid return shipping label and envelope so that you can send the pouch back once you have refilled your empty container. Once we receive your pouch, we will sanitize it and repurpose it for other customers. Be sure to properly sanitize your bottle before refilling.
Wait. The pouch is plastic? Isn’t that a bad thing?
These pouches are a BPA-free plastic. There is over 90% less plastic in these pouches than what you would find in a plastic bottle. We include an envelope with pre-paid postage so that you can easily send this little amount of plastic back to us to be used again. Overall, we try our absolute best to use packaging and shipping materials that are compostable and/or recyclable. We made a small exception here with these plastic pouches. If you find plastics in our shipping packaging, that packaging is usually be reused and is on it’s second life.
How can I label my bottle once I am ready to refill?
On our pre-filled bottles, we include a front label that simply describes what the bottle contains, such as “Scented Spray.” A small label on the back will have the scent. Once you refill, remove this label and write the new scent on the bottle. A sharpie market is a go-to option. When ready to change again, run a dry-erase marker over the sharpie writing to get it to easily wash off with a damp cloth. You may also consider a wax pencil. These are water-resistant and can also be washed off with a damp cloth and soap.